Desktop Support Technician

Who we are

The platform hosts certification programs for several professional associations. Language learning is the core product, with live classes and self-paced lessons.

About the role

We're looking for a Desktop Support Technician to join our team. This is a remote role. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, open to candidates across Canada. You need a reliable internet connection and somewhere quiet to work.

Job duties

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Track hardware inventory and warranty status in the asset system.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

What you'll need

• 2+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Customer service skills and patience with non-technical users.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

What we offer

• Extended health and dental benefits.
• Group RRSP with employer matching.
• Three weeks paid vacation to start.
• Overtime paid at time and a half.
• RRSP matching.

Applicants must be legally entitled to work in Canada.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stewart Tutoring.