Desktop Support Technician

About the job

About Southland Managed Services

Based in St. Paul, Southland Managed Services also runs a small colocation rack for clients who want local backups.

The Desktop Support Technician is the first point of contact for staff with computer, phone, printer and account problems. Remote, open to candidates across the US. We talk mostly in Slack and hop on quick calls when something needs discussing.

Responsibilities

Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Track hardware inventory and warranty status in the asset system. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

Minimum qualifications

2-4 years of help desk or desktop support experience. Valid driver's license and reliable transportation for travel between sites. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Why work with us

Compensation: $32.50 to $40.00/hr DOE.

Health, dental and vision coverage starting on day one. 401(k) with a 100% match up to 5%. Paid holidays.

We read every application and reply within about a week.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southland Managed Services.