Desktop Support Technician

We provide audit, tax and advisory services to private companies, public entities and nonprofits. Our industry groups cover construction, healthcare, manufacturing, real estate and financial institutions.

Role overview:

Southgate Advisors is hiring a Desktop Support Technician to work remotely from the US. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote within the US. The team meets in Amarillo once a quarter, travel covered. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Keep ticket notes and time entries up to date
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Write and update knowledge base articles for common problems
• Lift and move equipment up to 50 lbs and work under desks when needed
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

Required qualifications:

• 3+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's license and reliable transportation for travel between sites
• CompTIA A+ certification or equivalent hands-on experience

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Compensation and benefits:

• Flexible spending account
• Referral program

Southgate Advisors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This position requires a background check.

Offers are contingent on a background check and drug screen.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southgate Advisors, LLC.