Desktop Support Technician

Our team is growing and we are hiring a Desktop Support Technician. Our operations team closes around 600 tickets a month and needs one more person on the desk. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Fully remote. You can work from anywhere in the US.

MAIN DUTIES:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Escalate network, server and application problems to the right team with clear notes
• Install and update approved software and remove anything unlicensed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Track hardware inventory and warranty status in the asset system
• Write and update knowledge base articles for common problems

ABOUT YOU:

• 2-4 years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management
• Valid driver's license and reliable transportation for travel between sites
• CompTIA A+ certification or equivalent hands-on experience

WHAT YOU GET:

Rate: $34.50 to $42.50 per hour

• Health insurance
• 401(k) with company match
• 11 paid holidays
• Referral program
• Overtime available
• Dental insurance

ABOUT THE COMPANY:

Clients rely on us for laptop setup, Intune enrollment, backup monitoring and after-hours help when something breaks. Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Our dress code is a company polo and clean jeans.

This position requires a background check.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Skiffgrid Technology Group.