Desktop Support Technician

We support about 60 local businesses, most within 30 minutes of the office. We are adding headcount to this team, so this is a new seat. The Desktop Support Technician is the first point of contact for staff with computer, phone, printer and account problems. Remote within the US. The team meets in Augusta once a quarter, travel covered.

• Write and update knowledge base articles for common problems
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Track hardware inventory and warranty status in the asset system
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Install and update approved software and remove anything unlicensed

You'll need

• 2+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage.

Salary range: $28.00 - $33.00/hr

We offer health, dental and vision coverage starting on day one, 401(k) with company match and paid time off.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SK Technology Group, Inc..