Desktop Support Technician

Since 1962, the bank has grown through more than a dozen acquisitions. Our commercial banking group lends to manufacturers, health systems and real estate developers. We started in 1962 and have grown to about 740 people. Branch hours are 9 to 5 weekdays and 9 to noon Saturdays, with Saturdays on a rotation.

Role overview

Scott Bank has an opening for a Desktop Support Technician. Our IT team closes around 600 tickets a month and needs one more person on the desk. Remote position. Most of the team is in Houston, but nobody is required to come in.

In this role you will

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Keep ticket notes and time entries up to date
• Connect remote users to VPN and troubleshoot access issues
• Lift and move equipment up to 50 lbs and work under desks when needed
• Escalate network, server and application problems to the right team with clear notes
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

What you need

• 3+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's license and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred

Preferred

• Network+ or Microsoft MD-102 certification
• Experience supporting healthcare, legal or manufacturing environments

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

$59,000 - $80,000 annually

Benefits

• Weekly pay

EOE. We participate in E-Verify.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Bank.