Desktop Support Technician

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites.

Position summary:

The Desktop Support Technician is the first point of contact for staff with computer, phone, printer and account problems. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote, open to candidates across the US. Equipment is provided, including a laptop.

Essential duties and responsibilities:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Track hardware inventory and warranty status in the asset system.
• Write and update knowledge base articles for common problems.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.

Minimum qualifications:

• 3+ years of help desk or desktop support experience.
• Familiarity with Microsoft 365 admin tasks.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.
• Customer service skills and patience with non-technical users.

Preferred qualifications:

• ITIL 4 Foundation.
• Meraki or Ubiquiti networking gear.
• Network+ or Microsoft MD-102 certification.
• Experience supporting healthcare, legal or manufacturing environments.

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Compensation: $64,000 - $79,000 per year

What you get:

• Medical, dental and vision insurance.
• 401(k) with company match.
• 12 weeks of paid parental leave.

San Diego Business Technology provides equal employment opportunities to all employees and applicants.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at San Diego Business Technology LLC.