Desktop Support Technician

About Rigi Computer Services

Our technicians handle onsite and remote support for medical offices, accounting firms and manufacturers on fixed monthly contracts. Founded in 2011, we now have 50 employees. Lunch is usually whatever is closest to the client site.

About the role

As Desktop Support Technician at Rigi Computer Services, you'll handle day-to-day IT requests for about 250 employees across two offices. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in Switzerland. We have no office requirement. Equipment is provided, including a laptop.

What you'll do

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Connect remote users to VPN and troubleshoot access issues
• Install and update approved software and remove anything unlicensed
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Escalate network, server and application problems to the right team with clear notes

About you

• Customer service skills and patience with non-technical users
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Experience with Active Directory user and group management
• Valid driver's licence and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks

Preferred

• Network+ or Microsoft MD-102 certification

Compensation and benefits

• Company pension scheme
• 30 days of annual leave
• Flexible working hours

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rigi Computer Services.