Desktop Support Technician (Remote)

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across Arizona. Certification exams are paid for, and passing one comes with a raise.

Our team is growing and we are hiring a Desktop Support Technician (Remote). We want someone who stays calm with frustrated users and keeps good notes in the ticket. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote, open to candidates across the US.

Your responsibilities:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Lift and move equipment up to 50 lbs and work under desks when needed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Write and update knowledge base articles for common problems
• Escalate network, server and application problems to the right team with clear notes
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID

Minimum qualifications:

• 3+ years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users
• Familiarity with Microsoft 365 admin tasks
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Preferred qualifications:

• ITIL 4 Foundation
• Network+ or Microsoft MD-102 certification
• Basic PowerShell scripting

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Benefits:

The salary range for this role is $32.50-$40.00 an hour. This range reflects base salary only.

• Medical, dental and vision insurance
• 401(k) with company match
• 11 paid holidays

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Phoenix IT.