Desktop Support Technician - Remote

Trade publications cover construction, healthcare and manufacturing, with newsletters and events. Video production includes documentaries, commercials and corporate training video.

We are adding a Desktop Support Technician - Remote to our Service Desk team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This role is fully remote within the US.

JOB DUTIES:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Escalate network, server and application problems to the right team with clear notes.
• Write and update knowledge base articles for common problems.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Lift and move equipment up to 50 lbs and work under desks when needed.

REQUIRED QUALIFICATIONS:

• 2+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Valid driver's license and reliable transportation for travel between sites.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• High school diploma or GED required. Associate degree in IT preferred.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

WHY WORK WITH US:

• Health insurance.
• 401(k) with company match.
• Paid sick leave.
• Life insurance.
• $1,000 home office setup budget.
• Dental insurance.

Applications are reviewed as they come in.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Delta Press.