Desktop Support Technician

Position summary:

Prairieloft IT has an opening for a Desktop Support Technician. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote within the US. The team meets in Seattle once a quarter, travel covered. Clear written English is a must, as the team works across time zones.

Your responsibilities:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

Required qualifications:

• 3+ years of help desk or desktop support experience.
• Valid driver's license and reliable transportation for travel between sites.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.
• Working knowledge of Windows 10/11 and basic macOS support.
• Experience with Active Directory user and group management.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Pay and benefits:

Expected salary range: $28.00 - $31.50 per hour, plus bonus eligibility.

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Three weeks of PTO to start.
• Home office stipend.

A bit about us:

Based in Seattle, Prairieloft IT also runs a small colocation rack for clients who want local backups. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Start dates are flexible, usually within a few weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairieloft IT Inc..