Desktop Support Technician

As a charter network of 25 schools, the organisation runs campuses in several cities.

Role overview:

Prairie Unified School District is looking for a Desktop Support Technician to join a small, steady team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. The company is based in New York City, the US. Our team works from several countries. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Eastern time. Good written English matters here, since most updates are written.

Job duties:

• Keep ticket notes and time entries up to date
• Connect remote users to VPN and troubleshoot access issues
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Escalate network, server and application problems to the right team with clear notes
• Track hardware inventory and warranty status in the asset system
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Qualifications:

• 3+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred

Preferred:

• Basic PowerShell scripting
• Meraki or Ubiquiti networking gear
• Intune, Jamf or SCCM/MECM

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Salary range: $2,350 - $2,700/month

What we offer:

• Monthly payments via wire transfer or Wise
• Company laptop
• Long-term engagement

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Unified School District LLC.