Desktop Support Technician

Distribution centers ship to retailers and food service distributors daily.

Position summary:

The Desktop Support Technician is the first point of contact for staff with computer, phone, printer and account problems.

Main duties:

• Write and update knowledge base articles for common problems.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

Required qualifications:

• Working knowledge of Windows 10/11 and basic macOS support.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Experience with Active Directory user and group management.
• High school diploma or GED required. Associate degree in IT preferred.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

The salary range for this role is $32.50 to $38.50 per hour. This range reflects base salary only.

Benefits:

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid sick leave.
• Relocation assistance.
• Uniforms provided.
• Paid training.

Send us your resume. No cover letter needed.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Patel's Provisions.