Desktop Support Technician

Training programs move crew members into shift lead and management roles. Since 1999, the brand has grown through company-owned and franchised locations.

Role overview:

The person in this role is relocating, so we are hiring a replacement. This position supports our Carrollton office in person, with occasional travel to smaller sites.

Day to day:

• Fix printers, docking stations, monitors and conference room AV equipment.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Track hardware inventory and warranty status in the asset system.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Keep ticket notes and time entries up to date.

Required qualifications:

• 3+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Customer service skills and patience with non-technical users.
• Valid driver's license and reliable transportation for travel between sites.
• Ability to lift up to 50 lbs.

Preferred:

• Experience supporting healthcare, legal or manufacturing environments.
• Meraki or Ubiquiti networking gear.
• ITIL 4 Foundation.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Expected salary range: $30.50 - $34.50/hr, plus bonus eligibility.

Benefits:

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid sick leave.
• Dental insurance.

Oxbowfield is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oxbowfield.