Desktop Support Technician

About New York City Business Technology:

We operate two 24/7 network operations centers and a security operations center, staffed in three shifts.

We have an immediate opening for a Desktop Support Technician in St. Louis. This position supports our St. Louis office in person, with occasional travel to smaller sites.

Job duties:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Keep ticket notes and time entries up to date.
• Fix printers, docking stations, monitors and conference room AV equipment.

What we're looking for:

• 2-4 years of help desk or desktop support experience.
• Valid driver's license and reliable transportation for travel between sites.
• Ability to lift up to 50 lbs.
• CompTIA A+ certification or equivalent hands-on experience.

Preferred:

• Intune, Jamf or SCCM/MECM.

Benefits:

Pay: $29.50 - $34.00 per hour

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Business Technology.