Desktop Support Technician

We're looking for a Desktop Support Technician to join our team in New York City. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This position supports our New York City office in person, with occasional travel to smaller sites.

Your responsibilities:

• Track hardware inventory and warranty status in the asset system
• Install and update approved software and remove anything unlicensed
• Write and update knowledge base articles for common problems
• Keep ticket notes and time entries up to date

Minimum qualifications:

• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Ability to lift up to 50 lbs
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Compensation and benefits:

Compensation: $34.50 - $38.00 an hour DOE.

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• 11 paid holidays
• Weekly pay
• Short- and long-term disability

The company:

We operate two 24/7 network operations centers and a security operations center, staffed in three shifts.

EOE. We participate in E-Verify.

Offers are contingent on a background check and drug screen.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Business Technology.