Desktop Support Technician

We provide audit, tax and advisory services to private companies, public entities and nonprofits. We track time in six-minute increments.

Job summary

The role is new and comes from growth in our client base. As Desktop Support Technician at Mittelland Steuerberatung, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote, open to candidates across Switzerland. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

• Install and update approved software and remove anything unlicensed.
• Keep ticket notes and time entries up to date.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

What you need

• 3+ years of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and basic macOS support.
• Valid driver's licence and reliable transportation for travel between sites.
• Experience with Active Directory user and group management.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.

Preferred qualifications

• Experience supporting healthcare, legal or manufacturing environments.
• Intune, Jamf or SCCM/MECM.
• Network+ or Microsoft MD-102 certification.
• Meraki or Ubiquiti networking gear.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay: CHF 54,000 - CHF 65,000 annually

Pay and benefits

• Company pension scheme.
• 30 days of annual leave.
• Home office equipment.
• Paid overtime or time off in lieu.
• Christmas bonus.

Candidates must be eligible to work in Switzerland.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mittelland Steuerberatung GmbH.