Desktop Support Technician

About the role:

Keelward is looking for a Desktop Support Technician to join a small, steady team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Fully remote. You can work from anywhere in the US. You will write a lot of updates, so clear written English is important.

Key responsibilities:

Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.

Required qualifications:

2+ years of help desk or desktop support experience. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. Familiarity with Microsoft 365 admin tasks. Customer service skills and patience with non-technical users. Experience with Active Directory user and group management. Working knowledge of Windows 10/11 and basic macOS support.

Nice to have:

Experience supporting healthcare, legal or manufacturing environments.

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Compensation and benefits:

Starting pay: $31.00 - $34.50 per hour, depending on experience and certifications.

Health insurance. 401(k) with company match. Paid time off. Short- and long-term disability. Home office stipend.

About the company:

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Keelward Corp..