Desktop Support Technician III

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Customers include energy companies, utilities and heavy equipment makers.

The position

We are backfilling a position after an internal move. Our operations team closes around 600 tickets a month and needs one more person on the desk. Remote position. Most of the team is in Colorado Springs, but nobody is required to come in.

Day to day

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Connect remote users to VPN and troubleshoot access issues.
• Keep ticket notes and time entries up to date.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Install and update approved software and remove anything unlicensed.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.

What you need

• 5+ years of help desk or desktop support experience.
• Valid driver's license and reliable transportation for travel between sites.
• Working knowledge of Windows 10/11 and basic macOS support.
• CompTIA A+ certification or equivalent hands-on experience.

Pay range: $36.00 to $39.00 per hour. Final offer will depend on experience.

Compensation and benefits

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid sick leave.

Woodland Precision provides equal employment opportunities to all employees and applicants.

A resume is enough to apply. Cover letters are optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Precision, Inc..