Desktop Support Technician III

More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts. Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts.

Role overview

We are adding headcount to this team, so this is a new seat. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. On site, Los Angeles.

Duties

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Escalate network, server and application problems to the right team with clear notes.
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Write and update knowledge base articles for common problems.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.

Required qualifications

• 6+ years of help desk or desktop support experience.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.
• Customer service skills and patience with non-technical users.
• Ability to lift up to 50 lbs.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Pay: $39.50 - $47.50 per hour

Perks and benefits

• Overtime available.
• Flexible spending account.

We are unable to sponsor visas for this position.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Whistleline.