Desktop Support Technician III

Enterprise, wholesale and government customers buy Ethernet, wavelength and dark fiber services.

Position summary

This is a backfill for a team member who is relocating. The Desktop Support Technician III is the first point of contact for staff with computer, phone, printer and account problems. Our IT team closes around 600 tickets a month and needs one more person on the desk. Hybrid. You will need to be in New York City at least two days per week.

What you'll do

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Keep ticket notes and time entries up to date
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Write and update knowledge base articles for common problems
• Lift and move equipment up to 50 lbs and work under desks when needed
• Fix printers, docking stations, monitors and conference room AV equipment
• Connect remote users to VPN and troubleshoot access issues

Qualifications

• 7+ years of help desk or desktop support experience
• Ability to lift up to 50 lbs
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

The base pay range for this position is $39.50 to $46.50 per hour. Actual pay depends on experience, skills and location.

Perks and benefits

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Employee discount

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wentworth Telephone.