Desktop Support Technician III

We support about 60 local businesses, most within 30 minutes of the office. SK Technology Group is a small IT shop: the owner, four technicians and a part-time office manager. Our dress code is a company polo and clean jeans. We are adding a Desktop Support Technician III to our operations team.

Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Remote within the US. The team meets in Augusta once a quarter, travel covered. Communication happens mostly in Slack and short video calls.

Main duties:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Keep ticket notes and time entries up to date
• Track hardware inventory and warranty status in the asset system
• Connect remote users to VPN and troubleshoot access issues
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

What we're looking for:

• 5+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• CompTIA A+ certification or equivalent hands-on experience

Job Type: Full-time

Pay: $40.50-$47.50 per hour

Expected hours: 38 - 45 per week

Benefits:

• Weekly pay
• Overtime pay
• Paid time off
• Dental insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• IT Support Specialist: 5 years (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SK Technology Group, Inc..