Desktop Support Technician III

Delivery centers in Michigan and overseas support large implementation programs. Consultants are staffed across industries early on, then specialize after a few years.

About the role:

As Desktop Support Technician III at Russetcast Consulting, you'll handle day-to-day IT requests for about 250 employees across two offices. This is an in-person role at our St. Petersburg location.

Job duties:

• Track hardware inventory and warranty status in the asset system
• Fix printers, docking stations, monitors and conference room AV equipment
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Install and update approved software and remove anything unlicensed
• Lift and move equipment up to 50 lbs and work under desks when needed

Qualifications:

• 6+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support

Nice to have:

• Network+ or Microsoft MD-102 certification
• Basic PowerShell scripting
• Meraki or Ubiquiti networking gear

Benefits:

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• 11 paid holidays

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We are unable to sponsor visas for this position.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Russetcast Consulting.