Desktop Support Technician III

About us

Rowandesk Products machines precision parts for aerospace, medical and defense customers on CNC mills and lathes.

The role

Rowandesk Products is looking for a Desktop Support Technician III to join a small, steady team. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This is an in-person role at our Los Angeles location.

What you'll do

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Fix printers, docking stations, monitors and conference room AV equipment

You'll need

• CompTIA A+ certification or equivalent hands-on experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Ability to lift up to 50 lbs
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users

Also helpful

• Experience supporting healthcare, legal or manufacturing environments

What we offer

Expected salary range: $37.50-$44.00 per hour, plus bonus eligibility.

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Three weeks of PTO to start
• Referral program

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rowandesk Products LLC.