Desktop Support Technician III

Company overview

Our managed service programs handle contingent labor for large employers across multiple sites. Most internal hires started as recruiters and moved up.

The role is new and comes from growth in our client base. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. Fully remote. You can work from anywhere in the US.

What you'll do

• Escalate network, server and application problems to the right team with clear notes
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Lift and move equipment up to 50 lbs and work under desks when needed
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

Requirements

• 5+ years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's license and reliable transportation for travel between sites
• Experience with Active Directory user and group management

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

What we offer

Expected salary range: $34.00 - $41.50 per hour, plus bonus eligibility.

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Paid sick leave
• Tuition reimbursement
• Referral program
• Life insurance
• Health, dental and vision coverage starting on day one

EOE. We participate in E-Verify.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Midwest Workforce Corp..