Desktop Support Technician III

We make over three million home visits a year across the US. Weekly pay through direct deposit.

Job summary:

The Desktop Support Technician III is the first point of contact for staff with computer, phone, printer and account problems. The work is on site and cannot be done remotely.

In this role you will:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers.
• Track hardware inventory and warranty status in the asset system.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Write and update knowledge base articles for common problems.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Keep ticket notes and time entries up to date.

Required qualifications:

• 5+ years of help desk or desktop support experience.
• Ability to lift up to 50 lbs.
• Experience with Active Directory user and group management.
• Working knowledge of Windows 10/11 and basic macOS support.

Pay and benefits:

Pay: $32.50 to $38.00/hr

• Referral program.

KWN Senior Care provides equal employment opportunities to all employees and applicants.

No agencies or third-party recruiters, please.

Duration: 3 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KWN Senior Care.