Desktop Support Technician III

Clients include health systems, universities, tech companies and government agencies. Start time is 6:30 a.m., and crews work 10-hour days in summer.

About the role:

This role opened up because a team member is relocating. We want someone who stays calm with frustrated users and keeps good notes in the ticket. This is a hybrid role. Most of the team is in the Cincinnati office Tuesday to Thursday.

What you'll be doing:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Track hardware inventory and warranty status in the asset system.
• Connect remote users to VPN and troubleshoot access issues.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Write and update knowledge base articles for common problems.

Minimum qualifications:

• 5+ years of help desk or desktop support experience.
• High school diploma or GED required. Associate degree in IT preferred.
• Ability to lift up to 50 lbs.
• Working knowledge of Windows 10/11 and basic macOS support.
• Experience with Active Directory user and group management.
• CompTIA A+ certification or equivalent hands-on experience.
• Valid driver's license and reliable transportation for travel between sites.

Preferred qualifications:

• Intune, Jamf or SCCM/MECM.
• Meraki or Ubiquiti networking gear.
• Experience supporting healthcare, legal or manufacturing environments.
• Network+ or Microsoft MD-102 certification.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Compensation: $35.00-$38.50 an hour DOE.

Why work with us:

• Paid training.
• Free parking.

EOE. We participate in E-Verify.

Applicants must be authorized to work in the U.S.

We are unable to sponsor visas for this position.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Front Range Contracting Corp..