Desktop Support Technician III

EC Business Technology is a small IT shop: the owner, four technicians and a part-time office manager. Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives. We are adding a Desktop Support Technician III to our operations team.

Our operations team closes around 600 tickets a month and needs one more person on the desk. Fully remote. You can work from anywhere in the US.

What you'll be doing

• Connect remote users to VPN and troubleshoot access issues
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Lift and move equipment up to 50 lbs and work under desks when needed

Minimum qualifications

• 6+ years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's license and reliable transportation for travel between sites
• Familiarity with Microsoft 365 admin tasks

Job Type: Full-time

Pay: $34.50 - $42.00 per hour

Expected hours: No less than 32 per week

Benefits:

• Employee assistance program
• Dental insurance
• Paid training
• Referral program
• Paid time off
• Vision insurance

Schedule:

• Day shift
• No weekends
• Monday to Friday

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EC Business Technology LLC.