Desktop Support Technician III

We need a Desktop Support Technician III. This is a full-time position based in Charlotte, North Carolina. Our IT Operations team closes around 600 tickets a month and needs one more person on the desk. The work is on site and cannot be done remotely.

Key responsibilities

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Lift and move equipment up to 50 lbs and work under desks when needed
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Track hardware inventory and warranty status in the asset system
• Write and update knowledge base articles for common problems
• Fix printers, docking stations, monitors and conference room AV equipment
• Keep ticket notes and time entries up to date

What you'll need

• 5+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Working knowledge of Windows 10/11 and basic macOS support
• Experience with Active Directory user and group management

Compensation and benefits

Salary range: $35.50 to $39.50 per hour

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid holidays
• Free parking
• Paid time off
• Paid training

About us

Since 1940, the company has run a group of radio stations in North Carolina. The magazine covers outdoor recreation, travel and gear, in print six times a year. Family owned and operated since 1940.

A resume is enough to apply. Cover letters are optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Charlotte Gazette LLC.