Desktop Support Technician III

We provide audit, tax and advisory services to private companies, public entities and nonprofits.

Role overview:

We are adding a Desktop Support Technician III to our IT Operations team. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This role is fully remote within the US.

Duties:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Lift and move equipment up to 50 lbs and work under desks when needed
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Track hardware inventory and warranty status in the asset system
• Keep ticket notes and time entries up to date
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint

Required qualifications:

• 6+ years of help desk or desktop support experience
• Familiarity with Microsoft 365 admin tasks
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support

Preferred qualifications:

• Intune, Jamf or SCCM/MECM
• Meraki or Ubiquiti networking gear
• Network+ or Microsoft MD-102 certification

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Expected salary range: $37.00 - $45.00 an hour, plus bonus eligibility.

Perks and benefits:

• Home office stipend

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Most hires start within two to three weeks of an offer.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Central Valley Certified Public Accountants.