Desktop Support Technician III

Small budget, so teachers have a lot of say in curriculum and materials. Classes are small, usually 10 to 15 students. We started in 1970 and have grown to about 13 people. Professional development days are built into the calendar. Catawba Academy is looking for a Desktop Support Technician III to join a small, steady team.

We want someone who stays calm with frustrated users and keeps good notes in the ticket. On site, Riverside.

Your responsibilities:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Keep ticket notes and time entries up to date
• Write and update knowledge base articles for common problems

Skills and experience:

• CompTIA A+ certification or equivalent hands-on experience
• Ability to lift up to 50 lbs
• Familiarity with Microsoft 365 admin tasks
• Experience with Active Directory user and group management

Job Type: Full-time

Pay: $34.00-$40.50 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Disability insurance
• Employee assistance program
• Referral program
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• IT Support Specialist: 4 years (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Catawba Academy LLC.