Desktop Support Technician III

The company:

Our managed service programs handle contingent labor for large employers across multiple sites. Executive search and RPO were added in the last decade, alongside the core temp business.

Job summary:

As Desktop Support Technician III at Bloomington Personnel, you'll handle day-to-day IT requests for about 250 employees across two offices. Remote within the US. The team meets in Bloomington once a quarter, travel covered. Communication happens mostly in Slack and short video calls.

What you'll do:

Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Lift and move equipment up to 50 lbs and work under desks when needed. Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint. Connect remote users to VPN and troubleshoot access issues. Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.

You'll need:

Working knowledge of Windows 10/11 and basic macOS support. Customer service skills and patience with non-technical users. Familiarity with Microsoft 365 admin tasks.

Schedule: Weekdays, 7:00 AM to 3:30 PM

Why work with us:

Salary range: $37.50 - $42.00 per hour

Health savings account (HSA) with employer contribution. 401(k) with a 100% match up to 5%. 11 paid holidays.

Bloomington Personnel provides equal employment opportunities to all employees and applicants.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bloomington Personnel LLC.