Desktop Support Technician III

Started by a former school district network admin in 2017, the business has grown almost entirely through referrals. AG Computer Services is a small IT shop: the owner, four technicians and a part-time office manager. Certification exams are paid for, and passing one comes with a raise. This is a newly created position.

We want someone who stays calm with frustrated users and keeps good notes in the ticket. As Desktop Support Technician III at AG Computer Services, you'll handle day-to-day IT requests for about 250 employees across two offices.

Job duties

Fix printers, docking stations, monitors and conference room AV equipment. Write and update knowledge base articles for common problems. Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice. Track hardware inventory and warranty status in the asset system.

What we're looking for

6+ years of help desk or desktop support experience. Experience with Active Directory user and group management. Ability to lift up to 50 lbs. CompTIA A+ certification or equivalent hands-on experience. Working knowledge of Windows 10/11 and basic macOS support. Familiarity with Microsoft 365 admin tasks.

Job Type: Contract

Pay: $36.00 - $41.00 an hour

Expected hours: 20 - 29 per week

Benefits:

• Free parking

Schedule:

• 8 hour shift
• No weekends

Experience:

• IT Support Specialist: 4 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AG Computer Services.