Desktop Support Technician

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2006. Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. Company vehicles are provided for techs who drive to client sites.

Position summary:

This role opened up because a team member is relocating. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Remote, with occasional travel to Bucharest (a few times a year).

Your responsibilities:

• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Track hardware inventory and warranty status in the asset system
• Escalate network, server and application problems to the right team with clear notes
• Install and update approved software and remove anything unlicensed
• Connect remote users to VPN and troubleshoot access issues
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

You'll need:

• 3+ years of help desk or desktop support experience
• Valid driver's licence and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Benefits:

• Private medical care
• Multisport card
• Annual bonus
• Life insurance
• Remote work allowance
• Overtime paid

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at GGS Computer Services.