Desktop Support Technician

Looking for a Desktop Support Technician who wants to stay somewhere for a while. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. This is a hybrid role. Most of the team is in the Los Angeles office Tuesday to Thursday.

What you'll do:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice

About you:

• 3-5 years of help desk or desktop support experience
• Ability to lift up to 50 lbs
• CompTIA A+ certification or equivalent hands-on experience

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Pay and benefits:

Pay: $33.00 - $38.50 per hour

• Health insurance
• 401(k) with company match
• Paid holidays
• Annual bonus
• Vision insurance

About us:

The plastics division runs injection molding presses from 50 to 1,000 tons. Our plant produces industrial pumps, valves and fluid handling equipment.

FTK Machine Works provides equal employment opportunities to all employees and applicants.

Most hires start within two to three weeks of an offer.

We review applications on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FTK Machine Works Inc..