Desktop Support Technician

Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Every tech does a bit of everything, from printer jams to firewall rules.

The Desktop Support Technician is the first point of contact for staff with computer, phone, printer and account problems. Remote, open to candidates across the US. You will write a lot of updates, so clear written English is important.

Essential duties and responsibilities

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Install and update approved software and remove anything unlicensed
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Lift and move equipment up to 50 lbs and work under desks when needed

Minimum qualifications

• Working knowledge of Windows 10/11 and basic macOS support
• Experience with Active Directory user and group management
• Customer service skills and patience with non-technical users
• Familiarity with Microsoft 365 admin tasks
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Job Type: Full-time

Pay: $27.00-$33.50/hr

Expected hours: 38 - 45 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off

Schedule:

• Day shift

Experience:

• IT Support Specialist: 1 year (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FK Tech Support.