Desktop Support Technician

The previous person in this role moved to another team. As Desktop Support Technician at ETL Managed Services, you'll handle day-to-day IT requests for about 250 employees across two offices. The company is based in Santa Monica, the US. The team is spread across multiple countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Our standups are at 9:00 AM Pacific. We talk mostly in Slack and hop on quick calls when something needs discussing.

Job duties:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Escalate network, server and application problems to the right team with clear notes
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed
• Connect remote users to VPN and troubleshoot access issues
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

Who you are:

• 2+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

What we offer:

• Monthly payments via wire transfer or Wise
• Company laptop
• Long-term engagement

The company:

Across California, the company runs 14 branch offices and a central depot for hardware staging and imaging. Headquartered in Santa Monica, the company has grown since 1993 by acquiring regional IT providers. Our dress code is a company polo and clean jeans.

Include your expected salary and earliest start date with your application.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ETL Managed Services.