Desktop Support Technician

Students speak more than 70 languages, and the English learner program is one of the largest in Luxembourg. Founded in 1971, we now have 3,700 employees.

Job summary

The Desktop Support Technician is the first point of contact for staff with computer, phone, printer and account problems.

Main duties

• Escalate network, server and application problems to the right team with clear notes
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Keep ticket notes and time entries up to date
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Track hardware inventory and warranty status in the asset system

Qualifications

• 3+ years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support
• Valid driver's licence and reliable transportation for travel between sites
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Familiarity with Microsoft 365 admin tasks

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

Benefits

• Pension scheme
• 25 annual leave days
• Bike plan
• 30% ruling for eligible candidates
• 8% holiday allowance
• 13th month salary
• Overtime allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ellery Schools S.A..