Desktop Support Technician

Bus routes cover rural areas, with some students riding an hour each way. Faith-based since its founding, the school still holds weekly chapel. Snow days are made up in June.

Job summary:

As Desktop Support Technician at Delta Unified School District, you'll handle day-to-day IT requests for about 250 employees across two offices. This position is on site in Kirkland.

Essential duties and responsibilities:

• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.
• Write and update knowledge base articles for common problems.
• Install and update approved software and remove anything unlicensed.
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice.
• Keep ticket notes and time entries up to date.
• Lift and move equipment up to 50 lbs and work under desks when needed.
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.

Qualifications:

• 2+ years of help desk or desktop support experience.
• Customer service skills and patience with non-technical users.
• High school diploma or GED required. Associate degree in IT preferred.
• Experience with Active Directory user and group management.

Preferred qualifications:

• Intune, Jamf or SCCM/MECM.
• ITIL 4 Foundation.

$32.00 - $35.50 per hour

Benefits:

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• Three weeks of PTO to start.
• Life insurance.
• Referral program.
• Vision insurance.
• Employee discount.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Delta Unified School District.