Desktop Support Technician

Who we are:

From Charlotte, our consultants travel to client sites across North Carolina and beyond. We advise hospitals and physician groups on revenue cycle, staffing models and payer contracts. Every new hire gets a mentor outside their reporting line.

As Desktop Support Technician at Charlotte Management Consultants, you'll handle day-to-day IT requests for about 250 employees across two offices.

In this role you will:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Fix printers, docking stations, monitors and conference room AV equipment
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Lift and move equipment up to 50 lbs and work under desks when needed
• Keep ticket notes and time entries up to date

You'll need:

• 3+ years of help desk or desktop support experience
• Experience with Active Directory user and group management
• High school diploma or GED required. Associate degree in IT preferred
• Valid driver's license and reliable transportation for travel between sites
• Ability to lift up to 50 lbs

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Why work with us:

Pay: $29.00 - $35.00 per hour

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays
• Referral program
• Uniforms provided
• Life insurance
• Health insurance

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Charlotte Management Consultants LLC.