Desktop Support Technician

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across Kansas. Based in Wichita, Chandler Managed Services also runs a small colocation rack for clients who want local backups.

The position

Chandler Managed Services is looking for a Desktop Support Technician to join a small, steady team. Our IT team closes around 600 tickets a month and needs one more person on the desk. Remote within the US. The team meets in Wichita once a quarter, travel covered. We send you a laptop and the accessories you need on day one.

Essential duties and responsibilities

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Connect remote users to VPN and troubleshoot access issues
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Track hardware inventory and warranty status in the asset system
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Keep ticket notes and time entries up to date
• Escalate network, server and application problems to the right team with clear notes

Required qualifications

• 3+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• Experience with Active Directory user and group management

Schedule: Monday to Friday, 8:00 AM to 5:00 PM

Why work with us

• Health insurance
• 401(k) with 4% match
• 11 paid holidays
• $1,000 home office setup budget
• Overtime available
• Weekly pay

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chandler Managed Services LLC.