Desktop Support Technician

We provide audit, tax and advisory services to private companies, public entities and nonprofits.

The position

Central Valley Certified Public Accountants is looking for a Desktop Support Technician to join a small, steady team. Our IT team closes around 600 tickets a month and needs one more person on the desk. Fully remote. You can work from anywhere in the US.

Job duties

• Track hardware inventory and warranty status in the asset system
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Keep ticket notes and time entries up to date
• Write and update knowledge base articles for common problems
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Lift and move equipment up to 50 lbs and work under desks when needed
• Install and update approved software and remove anything unlicensed

Qualifications

• 3-5 years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• High school diploma or GED required. Associate degree in IT preferred
• Experience with Active Directory user and group management
• Familiarity with Microsoft 365 admin tasks

Nice to have

• Basic PowerShell scripting
• Intune, Jamf or SCCM/MECM
• Meraki or Ubiquiti networking gear
• Experience supporting healthcare, legal or manufacturing environments

Schedule: Standard business hours (8:30 AM to 5:30 PM) plus one weekend on-call per month

The salary range for this role is $30.00 - $36.50 per hour. This range reflects base salary only.

What we offer

• Medical, dental and vision insurance
• 401(k) with company match
• 12 weeks of paid parental leave
• Dental insurance

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Central Valley Certified Public Accountants.