Desktop Support Technician

E-commerce orders are picked in store and at a dedicated fulfillment center.

Position summary:

We are creating this position because the workload has grown. We want someone who stays calm with frustrated users and keeps good notes in the ticket.

What you'll be doing:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Lift and move equipment up to 50 lbs and work under desks when needed
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Keep ticket notes and time entries up to date

Required qualifications:

• Valid driver's license and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users
• Familiarity with Microsoft 365 admin tasks
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Pay range: $73,000 to $89,000 annually. Final offer will depend on experience.

Pay and benefits:

• Free parking
• Overtime available

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

This position requires a background check.

Duration: 12 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brown Family Market LLC.