Desktop Support Technician

About Bear Creek Staffing Solutions

Regional vice presidents oversee clusters of branches in New York and neighboring markets. Branch, recruiting center and onsite teams are backed by a central payroll and compliance group in New York City. Founded in 1949, we now have 430 employees. Branch hours are 7:30 to 5, with one person on call for after-hours orders.

Bear Creek Staffing Solutions is looking for a Desktop Support Technician to join a small, steady team. Our End User Services team closes around 600 tickets a month and needs one more person on the desk. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Fully remote. You can work from anywhere in the US. You need a reliable internet connection and somewhere quiet to work.

In this role you will

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Lift and move equipment up to 50 lbs and work under desks when needed
• Connect remote users to VPN and troubleshoot access issues
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf

You'll need

• 2+ years of help desk or desktop support experience
• Valid driver's license and reliable transportation for travel between sites
• Customer service skills and patience with non-technical users
• Familiarity with Microsoft 365 admin tasks
• CompTIA A+ certification or equivalent hands-on experience

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Why work with us

Starting pay: $37.00 - $41.00 per hour, depending on experience and certifications.

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid time off
• Dental insurance

EOE. We participate in E-Verify.

Offers are contingent on a background check and drug screen.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bear Creek Staffing Solutions.