Desktop Support Engineer

Our menu is consistent across locations, with a few regional specials. Supply chain and culinary teams develop and test new menu items. Tips are pooled for front of house.

Job summary

The Cottonthread Grill is hiring a Desktop Support Engineer for our Dublin location. We want someone who stays calm with frustrated users and keeps good notes in the ticket. Our Desktop Support team closes around 600 tickets a month and needs one more person on the desk.

Responsibilities

• Keep ticket notes and time entries up to date.
• Write and update knowledge base articles for common problems.
• Fix printers, docking stations, monitors and conference room AV equipment.
• Escalate network, server and application problems to the right team with clear notes.
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint.
• Install and update approved software and remove anything unlicensed.
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf.
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone.

What you need

• High school diploma or GED required. Associate degree in IT preferred.
• CompTIA A+ certification or equivalent hands-on experience.
• Customer service skills and patience with non-technical users.
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting.

Preferred qualifications

• Intune, Jamf or SCCM/MECM.
• Meraki or Ubiquiti networking gear.

Schedule: Four 10-hour shifts, Tuesday to Friday, with rotating Saturday coverage

Pay: €35,000-€45,000 per year

Why work with us

• Health insurance for you and your family.
• Pension contribution.
• 23 days annual leave plus bank holidays.
• Overtime available.
• Staff meals.

Interviews will be held in person at our Dublin office.

You must have the right to work in Ireland.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at The Cottonthread Grill Ltd.