Desktop Support Engineer

About the job

Our estate planning practice drafts wills, trusts and powers of attorney, and handles probate. The Desktop Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. We are headquartered in Herzliya and have been hiring remotely since 2020. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time.

The job includes: track hardware inventory and warranty status in the asset system; keep ticket notes and time entries up to date; reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID; write and update knowledge base articles for common problems.

Requirements:

3-5 years of help desk or desktop support experience
Experience with Active Directory user and group management
CompTIA A+ certification or equivalent hands-on experience
High school diploma or GED required. Associate degree in IT preferred

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday.

Compensation: $2,150 to $2,800 monthly

We offer company laptop, annual rate review, monthly payments via wire transfer or wise and flexible hours.

Only shortlisted candidates will be contacted.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Swissa Law Offices.