Desktop Support Engineer

Headquartered in Tallinn, the company has grown since 1998 by acquiring regional IT providers. Founded in 1998, we now have 1,600 employees.

About the role

Looking for a Desktop Support Engineer who wants to stay somewhere for a while. Hands-on support role. You'll set up laptops, fix Wi-Fi issues, reset MFA and walk people through things patiently. You can work from home anywhere in Estonia. We have no office requirement.

Responsibilities

• Connect remote users to VPN and troubleshoot access issues
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Install and update approved software and remove anything unlicensed
• Track hardware inventory and warranty status in the asset system
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Keep ticket notes and time entries up to date

Qualifications

• 3-5 years of help desk or desktop support experience
• Working knowledge of Windows 10/11 and basic macOS support
• Experience with Active Directory user and group management
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Customer service skills and patience with non-technical users
• CompTIA A+ certification or equivalent hands-on experience

Rate: €1,550 - €2,100 per month

Pay and benefits

• Private medical care
• Extra annual leave days
• Remote work allowance

Due to the number of applications, only shortlisted candidates will be contacted.

Candidates must be eligible to work in Estonia.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonebridge Technology Group AS.