Desktop Support Engineer

About Southern Employment Services

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. Accounting and finance professionals make up a growing share of placements. Bullpen seating, plenty of noise, and a whiteboard of open orders.

As Desktop Support Engineer at Southern Employment Services, you'll handle day-to-day IT requests for about 250 employees across two offices. Our team is spread across 9 countries. Headquarters is in London. You will be employed through our employer-of-record partner in the Netherlands, with a local contract and salary paid in euros. Working hours overlap with UK business hours.

Key responsibilities

• Track hardware inventory and warranty status in the asset system
• Install and update approved software and remove anything unlicensed
• Escalate network, server and application problems to the right team with clear notes
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Connect remote users to VPN and troubleshoot access issues
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Keep ticket notes and time entries up to date

Requirements

• 3-5 years of help desk or desktop support experience
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• High school diploma or GED required. Associate degree in IT preferred
• Working knowledge of Windows 10/11 and basic macOS support
• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users

What you get

• Wellness allowance
• Company laptop
• Public holidays observed per your country
• Monthly internet allowance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southern Employment Services.