Desktop Support Engineer

Beer, wine and spirits go out to bars, restaurants and liquor stores daily. Outside reps get a car allowance and a phone.

About the role:

The Desktop Support Engineer is the first point of contact for staff with computer, phone, printer and account problems. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. You will need some overlap with Australian Eastern time in the mornings. Please make sure you have a quiet place to work and a solid internet connection.

Main duties:

• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf
• Connect remote users to VPN and troubleshoot access issues
• Write and update knowledge base articles for common problems
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Install and update approved software and remove anything unlicensed

What you'll need:

• 2+ years of help desk or desktop support experience
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks

Pluses:

• Intune, Jamf or SCCM/MECM
• Meraki or Ubiquiti networking gear
• Network+ or Microsoft MD-102 certification

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

What you get:

• Co-working space stipend
• Company laptop
• Annual salary review
• Flexible hours

We are reviewing applications as they arrive, so apply early.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Brothers Building Supply Pty Ltd.