Desktop Support Engineer

Headquarters and the main research campus are in Zürich. Since 1972, the company has built manufacturing sites in Zurich and abroad. We started in 1972 and have grown to about 480 people.

Position summary:

This is a newly created position. As Desktop Support Engineer at Schneider Maschinenbau, you'll handle day-to-day IT requests for about 250 employees across two offices. Our IT team closes around 600 tickets a month and needs one more person on the desk. Remote within Switzerland. The team meets in Zürich once a quarter, travel covered.

What you'll be doing:

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Keep ticket notes and time entries up to date
• Connect remote users to VPN and troubleshoot access issues
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone
• Install and update approved software and remove anything unlicensed
• Reset passwords, clear account lockouts and re-register MFA in Active Directory and Entra ID
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers

Minimum qualifications:

• 3-5 years of help desk or desktop support experience
• High school diploma or GED required. Associate degree in IT preferred
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's licence and reliable transportation for travel between sites

Schedule: Second shift, 12:00 PM to 9:00 PM, Monday to Friday

Salary: CHF 49,000 - CHF 58,000/year

Why work with us:

• Company pension scheme
• Holiday pay
• Urban Sports Club membership
• Paid overtime or time off in lieu

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Schneider Maschinenbau GmbH.